Refund and Returns Policy


Credit Cards

Credit and Debit cards are welcome; however, these orders will incur a 2.5% fee of the total invoice.

COD and Prepaid

All COD orders will be sent cashier’s check/money order required unless prearranged with our credit department.

We do not accept business or personal checks unless a check acceptance form has been completed and approved by the accounting department.

There will be a $35.00 service charge on all returned checks.

Hazardous Materials Handling Charge

Product that is deemed hazardous material (i.e. powder, primers & cannon fuse) will be subject to a “HAZMAT” fee of $22.99 for every 50lbs of hazardous material.

Returned Merchandise

We will not accept any returned merchandise that is defective from the manufacturer or damaged by the carrier. Everything we sell is guaranteed by the manufacturer and insured through the carrier. You should return defective merchandise to the manufacturer. If the merchandise is damaged during shipment, contact your salesperson to handle the claim with the carrier. We will take back and/or replace merchandise that we shipped wrong (our mistake) or that was damaged on our truck. We will issue a credit for merchandise returned to us, but this must be pre-arranged; our drivers are not authorized to pick up any merchandise unless they have a Return Authorization Number issued by us. All merchandise returned (your fault) is subject to a 15% restocking fee. All returned merchandise must be returned within 15 days of the invoice date. Please call for a return authorization number.

Order Processing

  • CSSI does not guarantee same day shipping. However, for an order to be eligible for same day shipping, it must be received by 12:00 PM EST, including expedited air shipments. There may be times where orders are submitted prior to the cutoff but do not ship out same day.
  • Orders may be canceled if CSSI is notified prior to invoicing. Orders should not be considered canceled until confirmation has been received.
  • There is no fee for canceling an order prior to invoicing. An order cannot be canceled once it has been released to our warehouse for processing, if so, a 15% restocking fee will apply.
  • CSSI assumes no responsibility for stock errors displayed on the Customer’s website
  • Shorted orders or products identified before invoicing will be canceled. Shorted orders or products identified after invoicing will be canceled and credited back to Customer’s account. Shipping Guidelines
  • All Flat-Rate shipping rates apply to the domestic 48 contiguous states
  • Orders to Alaska, Hawaii, US Territories and military addresses are subject to additional shipping charges.
  • CSSI reserves the right to change the flat-rate shipping fees at any time
  • CSSI offers a discount carrier program to provide you with a lower shipping cost, but this service will also exclude some of the services that are provided by standard carrier programs. These services include but are not limited to the ability to make package claims, intercepts, or other shipment interruptions.
  • If the shipment is refused, the product will be credited to Customer’s account, minus a restocking fee and any additional shipping charges once the product is received and verified by CSSI.
  • CSSI will not accept COD as a method of payment for fulfillment orders.
  • There may be times where the carrier adds additional surcharges during peak seasons. These fees will be passed along to the Customer.
  • Only one of our Economy Carriers will deliver to PO Boxes. If the order is submitted with a PO box instead of a physical address, the Customer may be contacted to provide a different address. If the issue is not resolved within 3 business days, the order will be cancelled. 02/15/2024 KH Initials: Date: Damages and Claims
  • Claims for lost, stolen or damaged shipments should be reported by the Customer to CSSI within 5 business days of the delivery / expected delivery date.
  • The package must be returned to CSSI in the original condition.
  • Customer must submit a new order if a replacement shipment is required.
  • Insurance is optional. If the Customer does not select insurance on an order, the Customer or the consumer is not entitled to any reimbursement from CSSI for damages, lost packages, etc.
  • Credit for loss of or damage to original shipment will be issued to Customer’s account after claim has been verified by CSSI.
  • All returns (damaged, defective, or rejected products) to CSSI must be processed from the Customer and require an RMA (Return Merchandise Authorization). CSSI will only coordinate the returns with the Customer – the Customer must coordinate all communication with the consumer to have the products returned to CSSI.
  • Refer to the fee schedule for pricing for address changes.